Return & Refund Policy

We want you to feel confident and supported on your journey with Auralia’s. If something’s not right, we’re here to help.

✅ Returns

We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in original condition, and in its original packaging.

To initiate a return, contact our support team at support@auralias.co with your order number and reason for return. We’ll guide you through the process.

Please note: Customers are responsible for return shipping costs.

💳 Refunds

Once your return is received and inspected, we’ll notify you and process your refund to your original payment method within 5–7 business days.

❌ Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns on used products or opened flavoured cores.

📦 Damaged or Incorrect Orders

If your item arrived damaged or incorrect, please email support@auralias.co within 48 hours of delivery with photos of the issue. We’ll make it right, fast.